Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: Name, email address, phone number, postal address, and payment information when you make a reservation or create an account.
• Reservation Information: Details about your tent rental, including dates, location, equipment preferences, and special requests.
• Technical Information: IP address, browser type, operating system, device information, and browsing patterns when you visit our website.
• Communication Data: Information you provide when contacting our customer service, including emails, chat logs, and call recordings.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your tent rental reservations
• Creating and maintaining your customer account
• Processing payments and preventing fraudulent transactions
• Providing customer support and responding to inquiries
• Improving our website functionality and user experience
• Personalizing content and recommendations based on your preferences
• Sending service-related notifications and updates
• Marketing our services (subject to your consent where required)
• Analyzing usage patterns to improve our offerings
• Complying with legal obligations and protecting our rights

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., processing your reservation)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our services, preventing fraud)
• Legal Obligation: Processing necessary to comply with our legal obligations
• Consent: Processing based on your specific consent (e.g., marketing communications)

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, hosting providers, customer service platforms)
• Business Partners: Trusted partners who assist in providing our services (delivery services, equipment suppliers)
• Legal Authorities: When required by law, court order, or government regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your information (subject to certain conditions)
• Restriction: The right to request restriction of processing
• Data Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to processing based on legitimate interests
• Consent Withdrawal: The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic patterns, and personalize content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

10. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including countries that may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through our website contact form.

Last Updated: May 1, 2023